Outsource customer service provider ICT GROUP, Inc. has announced the opening of its newest facility in Hyderabad, India to handle increased demand for back-office business processing solutions and voice transaction support services from cost-effective, offshore locations.
“We are pleased to be opening our first facility in India, supported by the strong management, operations and sales staff we have put in place to support outsourced voice and back-office programs,” commented John J. Brennan, Chairman and CEO of ICT GROUP. “This expansion is consistent with our strategic development initiatives to continue building our global operations infrastructure and pursue additional growth opportunities with our existing and prospective customers.”
Initially equipped with 100 workstations, the Hyderabad facility will have the ability to expand to 300 workstations, based on projected client demand. The facility will provide voice and back-office business support services across a range of targeted applications for existing and prospective clients within the financial services, mortgage banking, healthcare and insurance industries in North America, Europe and Australia.
ICT GROUP will initially focus on providing high-value data capture and application processing services from its Hyderabad facility. The operation will also be technology-enabled to provide voice transaction support services.
Hyderabad is one of the largest cities in India, with a population of over 5 million. Located in South India, the city is recognized for its solid IT/telecommunications infrastructure, cost-effective, qualified resources and favorable retention rates. ICT GROUP’s facility is located in the Banjara Hills region of Hyderabad, an established business and residential district.
Ict group,headquartered in Newtown, Pennsylvania, is a leading global provider of customer management and business process outsourcing solutions. The company provides a comprehensive mix of customer care/retention, acquisition, up-selling/cross-selling, technical support, market research and database marketing as well as e-mail management, data entry/collections, claims processing and document management services, using its global network of onshore, near-shore and offshore operations.
Outsource customer service provider ICT GROUP, Inc. has announced the opening of its newest facility in Hyderabad, India to handle increased demand for back-office business processing solutions and voice transaction support services from cost-effective, offshore locations.
“We are pleased to be opening our first facility in India, supported by the strong management, operations and sales staff we have put in place to support outsourced voice and back-office programs,” commented John J. Brennan, Chairman and CEO of ICT GROUP. “This expansion is consistent with our strategic development initiatives to continue building our global operations infrastructure and pursue additional growth opportunities with our existing and prospective customers.”
Initially equipped with 100 workstations, the Hyderabad facility will have the ability to expand to 300 workstations, based on projected client demand. The facility will provide voice and back-office business support services across a range of targeted applications for existing and prospective clients within the financial services, mortgage banking, healthcare and insurance industries in North America, Europe and Australia.
ICT GROUP will initially focus on providing high-value data capture and application processing services from its Hyderabad facility. The operation will also be technology-enabled to provide voice transaction support services.
Hyderabad is one of the largest cities in India, with a population of over 5 million. Located in South India, the city is recognized for its solid IT/telecommunications infrastructure, cost-effective, qualified resources and favorable retention rates. ICT GROUP’s facility is located in the Banjara Hills region of Hyderabad, an established business and residential district.
Ict group,headquartered in Newtown, Pennsylvania, is a leading global provider of customer management and business process outsourcing solutions. The company provides a comprehensive mix of customer care/retention, acquisition, up-selling/cross-selling, technical support, market research and database marketing as well as e-mail management, data entry/collections, claims processing and document management services, using its global network of onshore, near-shore and offshore operations.
Ict group, also provides interactive voice response (IVR) and advanced speech recognition solutions as well as hosted CRM technologies, available for use by clients at their own in-house facility or on a co-sourced basis in conjunction with the company’s fully integrated contact center operations. also provides interactive voice response (IVR) and advanced speech recognition solutions as well as hosted CRM technologies, available for use by clients at their own in-house facility or on a co-sourced basis in conjunction with the company’s fully integrated contact center operations.